Good to know.

Our photo magnets have a square photo face measuring 50 × 50 mm (5 × 5 cm). You can order one favourite photo or build a collection of moments you love.

Of course. When you’re creating your magnets, add a photo and choose “Duplicate” beneath its preview. This adds another magnet using the same photo, and you can adjust each copy’s crop and colours separately.

Our magnets are square, so a rectangular photo may need a little cropping at the edges. When you’re creating your magnets, choose “Edit” below your photo to move it around or adjust the zoom. The dotted square shows what will appear on the front of your magnet, so you can check the preview before ordering.

When you’re creating your magnets, you can use the editing tools to brighten a dark photo. Choose “Edit” below the photo, then open “Improve photo”. You can try “Auto-enhance” for suggested improvements, or adjust brightness, contrast and colour intensity yourself. A clear, well-lit original will still give the best print.

Absolutely. You can spread one photo across a set of 4, 6 or 9 magnets to create a larger picture. When you’re creating your magnets, open “More layouts” and choose “One photo, many magnets”, then pick your set size and add your photo. The preview shows how the picture is divided between the magnets.

$6.90 flat-rate delivery within New Zealand; free on orders of NZ$100.00 or more after promo discounts. You’ll see the delivery cost in your bag before you pay. Digital gift cards arrive by email, so there’s no delivery charge for those.

Please allow 1–3 business days for us to make your order, plus courier delivery time. Business days exclude weekends and New Zealand public holidays. If your gift is for a particular date, please get in touch before ordering so we can help you plan.

Yes. Once your order ships, we’ll email you a tracking number and a link to follow your parcel. You can also find your tracking details in My account.

Yes, you can take a break and come back later. Your progress is saved as you go and can be reopened on the same device and browser, provided you haven’t cleared its cookies or ended your photo session. Unfinished designs and photos are kept for a limited time, as explained in our privacy policy.

You can choose from NZ$36.90, NZ$51.90, NZ$66.90, NZ$100.00; these cover 6, 9, 12 or 20 magnets with New Zealand delivery at current prices. We’ll email the card to you or directly to your recipient. To use it, enter its code under “Have a Lila gift card?” in the bag and choose “Apply gift card”. The credit pays for products and delivery after any eligible promo discount. Any credit left over stays on the card for another order, and there’s no expiry date.

Yes, you can have your keepsakes sent straight to someone special. Choose “This order is a gift” in your bag and we’ll leave prices off the packing slip. At checkout, enter their delivery address and use your own email address for the receipt and order updates.

Yes. You’ll find “My account” using the person icon at the top of the page. Enter the email address you used at checkout and choose “Email me a code”. The code we send lets you sign in to see your order history and tracking, with no password to remember.

Because your keepsakes are made especially for you, we don’t offer change-of-mind returns. If your order arrives damaged, faulty or different from what you ordered, please contact us with your order number and clear photos of the issue so we can help. Your rights under New Zealand consumer law remain protected.

Add a song, video, voice message or website to a photo magnet, ready to open with a phone tap. When you’re creating your magnets, choose “Add link” on the photo you want and paste a shareable link. We program, test and fit a tiny NFC chip inside that magnet for an extra NZ$5. When it arrives, unlock an NFC-compatible phone, hold the back close to the magnet and tap the notification. Your phone opens the link directly using an internet connection.

Try a first-dance song, a road-trip playlist, a birthday video, a shared photo album or a favourite website. Links from Spotify, Apple Music and YouTube are lovely starting points. You can also link to your own voice message or video saved in Google Drive. Use a sharing link that your recipient can open; a file path from your phone or computer won’t work. Some services may require the recipient’s own account or paid subscription to play the full content.

Save your recording or video to a service such as Google Drive. When you’re creating your magnets, paste its sharing link into “Your link” on your chosen photo. For Google Drive, set General access to “Anyone with the link” and choose “Viewer”. Anyone who receives that link can then open the file, so only share content you’re comfortable making available this way. Test the link in a private browser window while signed out before ordering. Keep the file online and its sharing access enabled so the magnet can keep opening it.

Yes. Add a different link to each photo, or tick “Use this link on all magnets in this set” to share one link across the set. The add-on is NZ$5 for each magnet that has a link, including when several magnets use the same one. That covers the chip, programming and installation. You don’t need to upload your photo again: adding the link on its photo card tells us where it belongs.

Yes. Open “My magnet links” and sign in with the email address used for your order. Choose “Edit link” to update where your magnet takes you. Every magnet using that same saved link will open the updated address. You don’t need to send your magnet back or replace its chip.

Your phone needs NFC tag-reading support and an internet connection. Unlock it and hold the back close to the magnet for a moment, moving it slowly to find the reader; its position varies by phone. On Android, check that NFC is switched on in Settings. Try removing a thick or metal phone case. If a notification appears but the content won’t open, check the link’s sharing settings and any sign-in required by the service. If you still need a hand, contact hello@lila.co.nz with your phone model and order number.